Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, with original packaging and labels intact. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support.nabhyadhara@gmail.com along with your Order Number/AWB Number. Kindly attach clear images of the product, packaging, and shipping label for quick verification.
If your return is approved, we will send a replacement product at no extra cost. In case the product is unavailable, a refund will be initiated.
For any return-related questions, you can contact us anytime at support.nabhyadhara@gmail.com.
Damaged, Wrong, or Defective Products
Please inspect your order upon delivery and contact us immediately if:
- You receive a damaged product
- You receive the wrong item
- The product packaging is tampered with
This helps us review the issue and resolve it quickly.
Non-Returnable Items
Due to the nature of Ayurvedic and wellness products, the following items are not eligible for return:
- Opened or used products
- Products with broken seals or damaged packaging
- Personal care and wellness items once opened
- Products returned without original packaging
- Items purchased during special sale or clearance offers
Exchanges
We only replace items if they are damaged, defective, or incorrectly delivered.
Refunds
Once we receive and inspect the returned product, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks or payment providers may take additional time to reflect the amount in your account.
If more than 15 business days have passed after refund approval, please contact us at support.nabhyadhara@gmail.com.